MovieSlate crashes or doesn't respond to any of my taps when it is in shot mode and I can't end the shot.

Make sure you’re running the most current version

Please download the most current version of MovieSlate from the App Store.

If for some reason, the current version does not fix this issue for you, we would appreciate you contacting us.  In that case, you may follow the instructions below that are appropriate to your situation:

If you have Shot Data that you need to SAVE:

1. Run iTunes

2. Connect your iOS device (that’s running MovieSlate) to your computer.

3. Sync your iOS device and make sure the "Encrypt backup" checkbox is UN-checked. Otherwise we will not be able to read the data you send us.

4. Right-click on the iOS device icon in the left-hand column of iTunes and select "Backup" from the menu and wait for iTunes to complete the backup.

5. Quit iTunes

6. Download iPhone Backup Extractor for Mac | for Windows

7. Run iPhone Backup Extractor

8. Choose MovieSlate from the list of apps shown and click the Extract button.

9. Save the MovieSlate data to your computer.

10. Right-click on the folder named "com.pureblendsoftware.MovieSlate" and choose "Compress com.pureblendsoftware.MovieSlate".

11. Important! Attach the compressed ZIP file to an email and send it to movieslate at pureblend.com

12. Important! Also send us a zip file containing your crash logs which can be found in these locations...

Mac OS X:

YOUR_HOME_FOLDER/Library/Logs/CrashReporter/MobileDevice/DEVICE_NAME

Windows XP:

C:Documents and SettingsAdministratorApplication DataApple ComputerLogsCrashReporterMobileDeviceYOUR_iOS_DEVICE_NAME

Windows Vista and Windows 7:

C:Users/YOUR_USER_NAME/AppDataRoamingApple computerLogsCrashReporter/MobileDevice/DEVICE_NAME